Managing your supply chain

At Oxen Logistics, we take pride in being a trusted partner for businesses in Australia seeking to optimize their supply chains. Through our tailored solutions, utilization of advanced technology, risk management expertise, and commitment to sustainability, we enable seamless logistics operations for our clients. Partner with us today and experience the benefits of a streamlined supply chain that propels your business towards success.

In today’s fast-paced global marketplace, efficient supply chain management is essential for businesses to remain competitive and successful. A well-structured supply chain can enhance your company’s productivity, reduce costs, improve customer satisfaction, and boost overall profitability. As an experienced freight forwarder in Australia, we understand the complexities of managing supply chains in diverse industries and offer tailored solutions to streamline your logistics process.

We provide a streamlined and efficient order management process that ensures your goods get from point A to B as planned and within the stipulated timeframe. Our high-quality order management system simplifies complex freight forwarding processes, delivering customer-centric logistics solutions.

Understanding Your Supply Chain

The first step to effectively managing your supply chain is gaining a comprehensive understanding of its unique characteristics. Our freight forwarding team collaborates with your company to analyze the flow of goods, assess potential bottlenecks, and identify opportunities for improvement. This evaluation involves scrutinizing suppliers, transportation modes, warehousing, inventory management, and distribution networks.

Utilizing Technology

Incorporating cutting-edge technology is paramount for efficient supply chain management. Our freight forwarding company employs state-of-the-art software and platforms to facilitate seamless communication, automate tasks, and provide data-driven insights. These technologies enable us to make informed decisions swiftly and anticipate potential disruptions, ensuring the smooth movement of your goods.

Oxen Logistics is using our industries number 1 platform to manage your orders. Wise Tech the company behind CargoWise is the system we use. 

Our SME clients with limited resources and financials have embraced this platform as they have no requirements to run their own in-house system. 

Order Management Process at Oxen Logistics

Managing orders effectively is a critical component of a freight forwarder’s business operation. Accurate order management ensures timely deliveries, customer satisfaction, and efficient use of resources

We will develop a set of standard procedures for managing orders. These procedures should include all the steps from receiving an order to delivering it to the customer. Make sure everyone involved in the process understands and adheres to these procedures.


Our staff will keep open lines of communication with you, your suppliers, and our transport partners. Communication is vital in resolving issues quickly and keeping all parties informed about the status of orders.

Placing Your Order

Your journey begins with an initial consultation. We assess your freight needs, taking into account the nature of the goods, destination, delivery timeframes, and budget. You can place your order through our user-friendly online portal or get in touch with our knowledgeable team via phone or email.


Order Confirmation and Planning

Once we receive your order, our expert team reviews the details, and we promptly send you a confirmation. This phase includes strategic planning, considering the best transport methods, routes, and timings that best suit your cargo and delivery schedule.

Pick-up and Consolidation

Our team organises pick-up of your goods. Depending on your freight requirements, we consolidate your cargo with others to optimise the shipping process, ensuring efficient and cost-effective transport. Rest assured, we handle your goods with utmost care, prioritising their safety and security at all stages.

Shipping and Tracking

After the pick-up and consolidation, your cargo will begin its journey. Throughout the shipping process, our advanced real-time tracking system allows you to monitor your shipment’s progress. We believe in transparency, which is why we provide up-to-date information on the whereabouts of your goods at any given time.

Customs Clearance

As part of our end-to-end freight forwarding services, we handle all the customs clearance requirements. We navigate through the complex customs process, ensuring your goods are compliant with all Australian and international laws and regulations.


Upon clearing customs, your shipment is prepared for the final leg of the journey. We coordinate the final delivery, ensuring your cargo reaches its destination on time. If there are any unforeseen issues or delays, we proactively communicate with you to keep you informed.

Supply chain management is an ongoing process that requires continuous improvement. We analyze the performance metrics of your logistics operations regularly and provide actionable insights for enhancing efficiency and reducing costs. This data-driven approach ensures that your supply chain remains agile and responsive to evolving market demands.

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