Customs Broker Sydney

Your go-to partner for customs clearance in Australia and New Zealand. With over 20 years of experience, our highly skilled and qualified customs brokers can expedite each transaction quickly to meet your expected timeline. We ensure that you pay the correct amount of duties and seek opportunities to reduce taxes wherever possible.

Efficient Customs Clearance for Your Imports

Our customs brokers are knowledgeable in various import items, such as food and beverage, furniture and homeware, textiles, clothing, and footwear, hardware, tools, and accessories, lifestyle products, electronics, and computer accessories. By using our customs broker service, you can speed up the delivery process and avoid any penalties that may apply by the Australian Border Force (Customs).

We can customs clear goods in all key ports of Australia and New Zealand, including Sydney, Melbourne, Brisbane, Perth, Adelaide. Our staff will assist you in obtaining the correct documentation required to import cargo prior to arrival. If you are new to importing, we offer a free initial consultation to provide advice on the rules, regulations, and costs involved.

Shipments by air
Shipments by sea
Satisfied clients
Teammembers

A smoother experience

Our customs brokers are highly experienced and work quickly to ensure that each transaction is completed in a timely manner. In addition to this, we will review all items imported to ensure that you are paying the correct amount of duties, and will seek opportunities to reduce taxes where possible.

View more
about our services

On-time freight by air

Air freight is the best option when you need your goods delivered as soon as possible. We will take care of all your shipping needs, no matter the size of the shipment, the time of delivery, the distance of the destination, or any complex clearance issues.

View more
about our services

Efficient international shipping management

Moving goods via international sea freight forwarding service is the most economical option. Regardless if you are a small or large mover of freight, we will recommend the best option to suit the budget and timeline to achieve the right goals for your business.

View more
about our services

Managing your entire supply chain

We focus on freight forwarding, customs clearance, and distribution while you focus on growing your business. We believe that by managing your goods from the time of raising a purchase order, we can enable you to focus on what's important: expanding your company.

View more
about our services

Our fleet covers your needs & pricing range

We're always happy to offer our advice and expertise! With our extensive industry experience, we're confident that we can help you with importing and exporting cargo. Our goal is to pass on our knowledge to help you avoid any costly mistakes.

View more
about our services

How we help

Customer first

Once you place your order, our staff will collect the documents and consignments from the shipper.

Transparency

Our global network of experienced industry professionals gives us the ability to provide you with the best solution and ultimately, the winning edge over our competitors.

Safety

Our team works diligently and efficiently to make sure your shipment is delivered on time, every time.

Benefits

Services
Solutions

Competitive Rates

Competitive Sea Freight Rates for Reliable Shipping Solutions

Our sea freight services provide customers with the best value for their shipping needs, offering competitive rates and reliable solutions for transporting goods across the world. Our team of experts works closely with customers to understand their requirements and provide customized shipping options to meet their specific needs. With our extensive network of partnerships and experienced logistics staff, we ensure seamless and efficient delivery of your goods at a cost that fits your budget.

Advanced Technology

Advanced Technology for Streamlined Shipping Solutions

Our advanced technology-driven approach to shipping ensures that our customers receive the most efficient and streamlined solutions for their logistics needs. We stay ahead of the curve by utilizing the latest technologies in the industry to provide real-time tracking, automated documentation, and optimised routes. With our cutting-edge technology and experienced logistics team, we guarantee that your shipments will reach their destination on time, every time. Let us help you streamline your shipping process with our advanced technology solutions.

24/7 Support

24/7 Support for All Your Shipping Needs

We understand that shipping needs do not always follow a 9 to 5 schedule. That's why we provide 24/7 support to ensure that our customers have access to assistance whenever they need it. Our dedicated team of experts is available around the clock to answer any questions, resolve any issues, and provide real-time updates on the status of your shipments. With our commitment to unparalleled customer service, you can trust us to be there for you, every step of the way.

Security for Cargo

Secure Shipping Solutions for Your Valuable Cargo

Oxen logisti is committed to providing the most efficient shipping solutions for our customers. Our team of experts works closely with customers to understand their requirements and provide customized shipping options to meet their specific needs. Our advanced technology and optimized routes ensure that your shipments are delivered on time, every time. With our focus on efficiency and customer satisfaction, you can expect a seamless delivery experience from start to finish.

Fast and Reliable

Efficient Shipping Solutions for a Seamless Delivery Experience

Oxen Logistics is committed to providing the most efficient shipping solutions for our customers. Our team of experts works closely with customers to understand their requirements and provide customised shipping options to meet their specific needs. Our advanced technology and optimised routes ensure that your shipments are delivered on time, every time. With our focus on efficiency and customer satisfaction, you can expect a seamless delivery experience from start to finish.

Trusted by doers, go-getters and change-makers.

Oxen Logistics made getting my shipment easy. Communication was much better than other freight forwarders I have dealt with, I was kept in the loop every step of the way. The team went above and beyond to ensure the safe arrival of my cargo and helped me to get a better price on the local port charges. I am very happy with the service provided and will be using Oxen Logistics for future shipments.

John Smith

Paul & the team were fantastic getting our freight order sorted out. Great service, great communication. They don’t assume things, they called to clarify anytime things were not clear rather than bouncing emails back and forth. They just make things easy. Even after freight had cleared customs they were still in contact to make sure the pickup completed smoothly. Highly recommended!

Laurice & Mark Connell

Frequently asked

Will I incur any additional costs?

Importers and exporters are in a volatile market. Unfortunately there are unforeseen costs that can occur that is out of any freight forwarders control. Below are the issues that can add costs.

What do I need to know about shipping delays and estimated time of arrivals?

Bad weather, staff shortages, pandemics, increase & decrease in volumes can create delays. At times shipping lines & airlines will not notify us. It is always recommended to add a buffer into your timelines. Prepare the worst for the best result. All transit times subject to airline & shipping line schedules and delays.

Are there any Government fees?

Government fees will be charged at cost. Generally applied by the Australian Border Force or The Department of Agriculture, Fisheries & Forestry.

Are there duty fees?

Imported goods can attract duty based on the FOB price of goods. The deemed tariff code will determine if duty is applicable. This is generally assessed by a licenced customs broker in Australia. Australia has a free trade agreement with some countries. If a country has a free trade agreement with Australia, you may be eligible to import goods duty free with the presentation of a certificate of origin.

Is GST applied on shipping?

10% GST will apply to all imported goods unless there is a special government exemption. GST is based on the FOB price, freight charges payable and duty if applicable.

Is there extra fees to deliver to a residential premise?

Additional costs will incur if goods are delivered to a residential premises. As the premises will not have any lifting equipment, a hand unload will be required. If the goods are heavy, a vehicle with a crane or tail lift will be required.

I don't have loading/unloading equipment, what happens?

If you do not have suitable access or lifting equipment to accept delivery of your cargo, our drivers/contractors may refuse to deliver, and additional costs will apply.

Are there additional fees for Rural (non-metro) deliveries?

Goods delivered to regional/rural areas will require a mandatory tailgate inspection where additional costs will apply. In addition to this, containers will be subject to container detention costs applied by the shipping lines if they are not returned within a timely manner. As the services to rural destinations take time, there is a greater chance that the container cannot be returned in time.

Additional waiting time for Air Freight and LCL Sea Freight deliveries

Oxen Logistics Pty Ltd will allow, 1 hour at the pick-up premises and 15 min to unload at the client’s premises for air freight and LCL's for air freight and LCL cargo, if we exceed the allocated time, we will apply $149+GST per hour. This excludes tail lift deliveries. DRAFT Additional costs may/will apply for goods delivered or collected if a premise does not have a forklift. This also applies to pickups and deliveries to a residential premise. Rate is AUD $249.90 Per Hour + 28% Fuel Surcharge + $20 Road Tolls + GST. Minimum charge is 4 hours.

Additional waiting time for FCL Sea Freight Shipments

The shipping line allows 8 free days from the date the container is collected from the terminal. If we do not return the container on time, you will be charges as per the shipping line tariff. It is important that you unpack containers as quickly as possible and notify us asap as the transport company may take 12 - 24 hours to pick up the empty container. Costs vary per shipping line and vary between $200-$400 per day + GST

Border processing holds and customs inspections

The Australian Border Force (Customs) may nominate to hold your any shipment for border processing. ABF (customs) will not update or inform when goods will be available. The Australian Border Force will not give us any time frame of how long goods will be held for. As a result, additional costs may occur and will be forwarded at cost to the importer/exporter.

Biosecurity / Quarantine

The Department of Agriculture, Fisheries & Forestry has the right to nominate to inspect your cargo randomly or due to the commodity imported/exported. As a result, additional costs may occur and will be forwarded at cost to the importer/exporter.

BMSB

BMSB seasonal measures will apply to targeted goods manufactured in or shipped from target risk countries, that have been shipped between a certain period. Dates can change and information is available on the below link. Goods will require treatment and further mandatory inspection + biosecurity costs may apply. https://www.agriculture.gov.au/biosecurity-trade/import/before/brown-marmorated-stink-bugs

Can't make a payment on time

Failing to make payment on time may result in your goods incurring additional storage costs. Storage costs more than $100 per day.

Does price fluctuate?

Freight rates, exchange rates may fluctuate. Please budget accordingly for any unforeseen changes.

All pricing and quotes exclude

- GST - Government Charges - Customs Duties - GST Payable to Imported Goods. - Insurance, compensation for loss of cargo and damages. - Costs for Inspections - Additional Waiting Time for Collections and Deliveries. - Container Detention more than 8 days (if applied).

Request a quote

Delivery Method
Cargo Type
Incoterms